Once you have exported the goods and completed the customs formalities, please send us the following documents by post
- The "Export and Purchaser Certificate for VAT Purposes for Exports in Non-Commercial Travel (§ 6 para. 3a UStG)" stamped by customs - IN ORIGINAL
- a copy of your proof of residence (e.g. identity card)
- Your bank details (refunds can only be made to IBAN accounts free of charge)
Please send these documents to:
PanOceanPhoto & Travel
Im Muehlenfeld 24
After we have received the documents in full, we will refund your VAT within 2 to 3 working days to the account specified.
: There is no legal entitlement to a refund of VAT and it is not part of the purchase contract. We reserve the right to withhold a refund until we have received the documentation in the manner and form we require at the time of receipt to satisfy the requirements of the German tax authorities.